Pilot offer
Two weeks. Your chats. A clear decision.
Evaluate Sioona with one redacted export before committing to ongoing use.
Pilot offer
Scope and price agreed before the pilot starts. No public list price is available yet.
- One redacted chat export, with no live integration required
- Two weeks of signal review in Shadow Mode
- Insights, uploads, evaluation and taxonomy tools
- A Signal Score measured against your team’s review
- An agreed threshold and a clear go or no-go decision
Ongoing use, volume and procurement requirements are discussed separately after the results.
Pilot scope and evidence
A pilot starts from one redacted chat export and runs for two weeks. Scope and price are agreed before it starts. No public list price is published.
Supported exports: Intercom JSON, WhatsApp Business text exports, and CSV or JSON files. No mailbox access, chat-tool API keys or CRM credentials are required.
Every signal shows the exact source words behind it. Evidence anchors identify the source message and text span so reviewers can reconstruct the evidence from persisted source text.
Signal Score is precision measured against human review: correct signals divided by reviewed signals. Pilot default: go at 80% or higher, with at least 5 reviews. Thresholds are agreed with each team.
Shadow Mode never sends messages to customers. Suggested Next Actions are display-only; humans decide and follow up in their own tools.
Data facts before you share
The pilot request form is for business contact details. Customer exports come later, after the data terms are agreed.
- Retention and deletion
- Customer exports require an agreed pilot retention window, deletion process and backup handling before transfer. The contact-data policy below applies only to pilot enquiries.
- Storage and region
- Pilot data includes redacted message text, detected signals and review decisions. Confirm export storage providers and region for your pilot before transfer.
- Encryption and access
- Request the pilot’s encryption-at-rest, transport and operator-access details during security review. Published certifications and an audit report are not available yet.
- DPA and subprocessors
- Ask for a data processing agreement and subprocessor details in your pilot request. Confirm the required documents before sending customer data.
A standard contact-data retention period is not published yet.
Pilot request database hosting region: AWS US East 1 (Northern Virginia)
For access, correction, deletion or help with a pilot request, use the contact form.